Contact us

About us

Solutions and Services

View Solutions and Services

Industries

Maintenance and Support

View Maintenance and Support

Resources

Home − Maintenance and Support − Maintenance Contracts

Ensure system longevity with tailored maintenance contracts

Our contracts are uniquely designed to cater to the specific maintenance demands of different technology systems. Our approach is not one-size-fits-all; we provide options spanning comprehensive coverage to more targeted, non-comprehensive plans. This flexibility ensures that your systems receive the precise level of support they require for optimal performance. Select a plan that fits your operational needs and budget, and enjoy the assurance that comes from having your systems maintained by experts.

Customised maintenance contracts

Create a tailored maintenance solution to meet your business objectives. We take a holistic approach to your operations and equipment, with our engineering support specialists considering condition, operating environment, level of usage, and equipment age in developing your custom contract.

Enquire now
Customised maintenance contracts

Comprehensive and non-comprehensive standardised solutions

If you require a standard maintenance service, there’s no need for custom solutions. We offer a set of basic maintenance options for key services including repair, replacement, servicing, inspection, and testing for hardware and software.

Enquire now
Comprehensive and non-comprehensive standardised solutions

Maintenance contracts

Regular Preventative Maintenance of hardware and software prevents sudden malfunctions and costly repairs in the future. Keeping equipment in top condition is crucial to ensuring optimal efficiency and compliance with regulations and laws.

NON-COMPREHENSIVE

COMPREHENSIVE

Dedicated onsite team available on request
Hotline service 24/7 x 365 technical support
Telephone support (hours of service 0830-1800 hours)
Unlimited telephone support (hours of service 0830-1800 hours)
On-Demand call-outs
Unlimited call-outs
Response time: according to Service Level Agreement
Response time: according to Service Level Agreement
Space Parts not included
Spare parts included with different threshold options
Software upgrades and end of life devices not included
Software upgrades and renewals included
Preventative Maintenance (as per contractual agreement)
Preventative Maintenance (as per contractual agreement)
Detailed routine maintenance reports and check lists
Detailed routine maintenance reports and check lists
Repairs and replacements of equipment and documentation updates
Repairs and replacements of equipment and documentation updates
Rectification maintenance trouble ticket system, including a report with details of all the activities done during the rectification maintenance
Rectification maintenance trouble ticket system, including a report with details of all the activities done during the rectification maintenance

NON-COMPREHENSIVE

Telephone support (hours of service 0830-1800 hours)
On-Demand call-outs
Response time: according to Service Level Agreement
Space Parts not included
Software upgrades and end of life devices not included
Preventative Maintenance (as per contractual agreement)
Detailed routine maintenance reports and check lists
Repairs and replacements of equipment and documentation updates
Rectification maintenance trouble ticket system, including a report with details of all the activities done during the rectification maintenance

COMPREHENSIVE

Dedicated onsite team available on request
Hotline service 24/7 x 365 technical support
Unlimited telephone support (hours of service 0830-1800 hours)
Unlimited call-outs
Response time: according to Service Level Agreement
Spare parts included with different threshold options
Software upgrades and renewals included
Preventative Maintenance (as per contractual agreement)
Detailed routine maintenance reports and check lists
Repairs and replacements of equipment and documentation updates
Rectification maintenance trouble ticket system, including a report with details of all the activities done during the rectification maintenance
Get a maintenance estimate

Unrivalled service that keeps mission-critical operations running smoothly

Our maintenance solutions ensure optimised workflow and smooth, efficient systems operation.

Peak performance assurance

Peak performance assurance

We keep your systems running at their best, mitigating wear and tear and preventing system failures.

Engineering expertise

Engineering expertise

We boast over 60 highly skilled engineers, offering our clients unparalleled expertise and rapid response capabilities.

Preventative maintenance focus

Preventative maintenance focus

By emphasising preventative maintenance, we extend the lifespan of your systems, preventing malfunctions and costly repairs, and ensuring compliance with regulations.

Low call-out ratios

Low call-out ratios

With systematic, periodic maintenance, we maintain call-out ratios well below international benchmarks.

Global standards compliance

Global standards compliance

We are fully licensed and operate to the highest stringent standards, catering to a wide range of sectors and delivering measurable results.

Trusted for unparalleled service and maintenance expertise

Engineering-driven Engineering-driven

80% of our colleagues are proven and experienced technical experts.

Leader in on-the-ground capacity Leader in on-the-ground capacity

We have the largest on-the-ground workforce in the region, handling everything in-house, including civil.

Highest number of certifications in the region Highest number of certifications in the region

With over 200 certifications, we hold the highest number in our industry.

20+ years of experience 20+ years of experience

Two decades in the local industry makes us regional experts.

Passion for excellence Passion for excellence

Cutting-edge technical solutions drive optimal results for our clients.

Daring innovation Daring innovation

We’re risk-takers who believe in our colleagues and the power of our solutions.

Longstanding loyal partnerships Longstanding loyal partnerships

Our organisation is powered by close partnerships with trusted vendors and clients who share common values.

Complex engineering expertise Complex engineering expertise

Our intelligent technology solutions are backed by engineering experts.

Tailored maintenance packages for your needs

Looking for a technology maintenance plan that fits your specific requirements? We create customised packages to meet your unique organisational needs.

 

Contact our team today for a personalised solution!

Contact us