Technical and engineering support
Experience unparalleled peace of mind with MVP Tech’s comprehensive technical and engineering support. From free one-year after-sales service to continuous system improvement, we ensure your security and IT solutions remain robust, reliable, and ready for the future.
Free one-year after-sales service
At MVP Tech, we understand that the true measure of our success lies in the excellence of our installations and their enduring performance and reliability.
We proudly offer a complimentary one-year After-Sales Service for all our installations.
This service is designed to ensure that your systems and products continue to operate within optimal parameters, extending their functional lifecycle and safeguarding the ongoing safety of our clients.
Our dedicated engineering support team remains at your disposal well beyond the project’s go-live date, providing peace of mind and ensuring that your investment continues to deliver value and security day in and day out.
Comprehensive handover
The transition from project completion to everyday operation is critical. Our project managers conduct a thorough internal handover to the maintenance teams before project completion to facilitate a smooth changeover.
This proactive approach involves briefing the maintenance engineers and technicians—who will be responsible for the system’s ongoing upkeep—early in the process and involving them in the final stages of the project.
This strategy not only ensures a seamless transition from conceptualisation and execution to live operation but also contributes to our impressive system uptime average of 99.9% across our contracts.
It significantly reduces the likelihood of false alarms and unexpected issues, enhancing the overall reliability and efficiency of the systems we install.
Comprehensive improvement
A disciplined engineering approach to service delivery underpins our commitment to excellence. At MVP Tech, continual improvement is not just a goal—it’s a fundamental part of how we operate.
We proactively identify and address issues at their inception by consistently testing the overall architecture and its parts.
Regular updates to system logs and consistent reporting provide complete transparency and facilitate the efficient tracking and resolution of any concerns.
This meticulous attention to detail allows for the timely replacement of ageing or malfunctioning parts, ensuring that your systems always perform at their best.
Our Engineering Support specialists are not just problem solvers but also strategic partners, assisting in the budgeting and planning of your security and IT systems to ensure cost-effective, optimal performance year-round.
